Products:
Products are displayed under various category sections. Product descriptions and images are provided to the best of our knowledge. Gift orders are delivered to the delivery address specified while placing the order.
Non-perishable items are shipped from our Kathmandu office. Perishable items (such as cakes, flowers, chocolates, and sweets/mithai) are prepared fresh and delivered locally in selected cities on the day of delivery.
Product Unavailability:
If an item is out-of-stock or unavailable for any reason, customers may choose to (1) wait until the item becomes available, (2) select an alternative product, or (3) request a full refund.
Return and Refund Policy
1. Return Eligibility
Items must be returned within 14 days of delivery
Products must be unused, in original packaging with all tags attached
Products must return and receive on original condition.
Certain items (personal care products, undergarments, Fresh items, customized and personalized ) are non-returnable
2. Return Process
Contact our support team within 14 days of delivery
Receive return authorization and instructions
Package the item securely and send to our return address
3. Refund Processing
Approved returns will be refunded within 7 business days
Refunds will be issued to Nepal-based digital wallet or Nepal based bank accounts
Shipping charges are non-refundable unless the return is due to our error
4. Damaged/Defective Items
Contact us immediately (within 24 hours of delivery) with photos and video of the damaged product for replacement or refund.
Grievance Redressal Policy for
1. Complaint Submission
Customers may lodge complaints through:Email: [email protected]
Phone: +977-9801354451
2. Resolution Timeline
Acknowledgement within 24 hours
Resolution within 7 working days for most issues
Complex cases may require up to 15 days
3. Escalation Process
If unsatisfied with initial resolution:Request escalation to senior management
Contact Department of Commerce if unresolved after 30 days
